How middle managers can help most in complex COVID-19 planning

Middle managers often provide a key perspective, but they must keep two things in mind in order to be successful at problem-solving.

Lots of organizations, including my own, are trying to plan for the future during the COVID-19 pandemic. This complex and multifaceted process requires a lot of input from many different people. Not surprisingly, there is a tendency to draw help mostly from leaders within the organization.

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